Terms of Service

The rules for using Anateru.

Last updated: 2026-09-27

Anateru ("the platform", "we", "us") connects sellers who need a package delivered with independent deliverymen who accept and fulfill that delivery. By creating an account or using the platform, you agree to these terms.

Who operates Anateru

The platform is operated by Anateru ("the operator").

Contact: mail@ryuzen.xyz

What the platform does — and doesn't do

The platform facilitates the connection between sellers and deliverymen. It does not handle, hold, or process any money at any point:

  • The delivery fee is paid by the customer directly to the deliveryman at handoff.
  • The return amount (cash or mobile money the deliveryman collects on the seller's behalf) is paid by the customer to the deliveryman, who then returns it to the seller directly.
  • Sellers separately owe the platform 10% of the delivery fee on each commission once it's completed — see "Platform fee" below for exactly how this is calculated and paid.

The platform is not a party to, and accepts no liability for, the underlying sale between the seller and their customer, or disputes over the condition, value, or delivery of goods.

Platform fee

  • The fee is 10% of the commission's delivery fee (not the return amount collected for you) — calculated per commission, not a flat monthly charge.
  • It only accrues once a commission reaches 'Completed' — you're not charged for open, cancelled, or still-in-progress commissions.
  • Everything you owe for the current calendar month is totaled in your seller settings, alongside what you've already paid and what's still outstanding.
  • We don't charge a card or auto-debit anything: you send the amount owed yourself (e.g. via mobile money) and declare the payment in your account, with an optional screenshot as proof.
  • A staff member reviews each declared payment and confirms or rejects it; a confirmed payment reduces what you owe for that month and you get an emailed receipt.

Accounts

You must provide accurate information when registering. Deliverymen must complete identity verification (see our KYC page) before accepting deliveries. We may suspend or terminate an account for fraud, abuse, repeated cancellations, or violation of these terms.

Seller responsibilities

  • Accurately describe the package, pickup/dropoff locations, and any handling conditions.
  • Pay the platform fee owed on completed commissions.
  • Only post lawful goods.
  • If a delivery fails for a reason outside the deliveryman's control (e.g. customer unreachable), pay them the return fee shown on the commission (100% of its delivery fee) when they bring the package back.

Deliveryman responsibilities

  • Only accept commissions you intend to complete.
  • Confirm handoffs using the in-person codes provided — these exist to protect both the seller and the customer.
  • Return the collected amount to the seller as agreed.
  • Only report a failed delivery for a genuine reason, and bring the package back to the seller.

Liability

The platform is provided 'as is'. To the extent permitted by law, we disclaim liability for lost, damaged, or delayed packages, and for disputes over money exchanged directly between sellers, deliverymen, and customers outside the platform.

Legal status of the platform and its users

  • Deliverymen use the platform as independent service providers. They are not employees, agents, or representatives of the operator, and their relationship with the operator is not an employment contract within the meaning of the Labour Code (Law No. 2024-014). They freely choose which deliveries to accept, and are responsible for their own vehicle, equipment, insurance, and any tax or social obligations related to their activity.
  • The operator is not a bank, a payment institution, or an electronic money institution within the meaning of Law No. 2016-056 on electronic money, and never receives, holds, or transfers funds on behalf of users. Mobile money transfers between users are governed by their provider's own terms (MVola, Orange Money, Airtel Money).
  • By creating an account, you accept these terms electronically. This acceptance forms a binding agreement between you and the operator, in accordance with Law No. 2014-024 on electronic transactions.
  • Nothing in these terms limits the rights that users or their customers hold under Law No. 2015-014 on consumer guarantees and protection.

Governing law and disputes

These terms are governed by the laws of the Republic of Madagascar.

In case of a dispute about the platform or these terms, please first contact us at mail@ryuzen.xyz so we can look for an amicable solution. If none is found within 30 days, the dispute will be brought before the competent courts of Antananarivo, subject to any mandatory rules of jurisdiction.

Changes

We may update these terms from time to time. Continued use of the platform after a change means you accept the updated terms.

Contact

Questions about these terms can be sent to mail@ryuzen.xyz.